Refund Policy

Institutions

A school, college or university pays for Scholar under its own agreement with Varaxis, which sets out the plan, the number of students, the AI allowance, how invoices are paid and how refunds work. If your institution has a question about a payment or a refund, the agreement is the place to start, and you can write to us at any time.

The plans and their list prices are on the pricing page. Before anything is signed, your institution sees the whole price, including any setup and tax, in a written quote.

AI top-ups

An institution that runs out of AI credits can buy more. Top-ups are added to its agreement and last until the end of that contract year. Like the plan itself, they are invoiced to the institution and refunded only as its agreement says.

Students, teachers and parents

Using Scholar never costs you anything, whether your institution provides it or you use it on your own. There are no trials that turn into subscriptions and no hidden fees, so there is nothing to refund.

Somebody who belongs to no institution may connect their own AI provider’s key. That provider bills them under its own terms, and Varaxis neither charges nor refunds it.

If anyone asks you to pay for Scholar in our name, it isn’t us. Please tell us.

Your rights

Nothing here takes away rights you or your institution have under the law where you are. See also the Terms of Service.

Contact

Varaxis Scholar is provided by Varaxis. Write to hello@vxscholar.com about anything on this page, including privacy requests and complaints. We reply within 30 days, and sooner where the law asks for it.